dkt1 Privacy Policy

dkt1 is a trusted online gaming platform for users in Bangladesh. When you use our website, create an account, play games, or contact us — some personal information reaches us. This privacy policy ("Policy") explains in detail how that information is collected, used, stored, and protected.

This policy applies to dkt1's main website and all associated services. By using our services, you are considered to have accepted the terms of this policy. If you disagree with any term, please refrain from using our platform.

dkt1 collects only the information necessary to provide its services. The information collected can be divided into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment-related information such as bKash, Nagad, Rocket, or Upay account details
• Documents submitted for identity verification (national ID card, passport, etc.)
• Content of communications made via live chat or email

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Site navigation information (which pages you visited, how long you stayed)
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs (betting history, win/loss records)

dkt1 uses your information for the purposes described below:

3.1 Account Management

Your information is used for account registration, verification, and secure management. Only those aged 21 or above may use our platform — age verification is an important part of this process.

3.2 Financial Transaction Processing

Your payment information is required to process deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay. This information is used solely to complete transactions.

3.3 Customer Service

Our 24/7 live chat and email support team ([email protected]) may view your account-related information to resolve your issues. This access is strictly controlled.

3.4 Fraud Prevention & Security

We analyze gaming patterns to detect and prevent unauthorized access, fraudulent activity, and irresponsible gaming behavior.

3.5 Service Improvement

Anonymous or aggregated data is used to improve the user experience, add new games and features, and test platform performance.

dkt1 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in certain limited circumstances:

• Payment processors: With authorized payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology service providers: Contracted partners for server hosting, cybersecurity, and cloud services — who are required to comply with our privacy standards.
• Legal obligations: When required to provide information to authorities in compliance with a court order or legal directive.
• Fraud prevention: With relevant authorities to assist in the investigation of fraudulent activity.

dkt1 uses industry-standard technology to protect your information. Our key security measures are:

5.1 SSL Encryption

Our entire website is protected by SSL (Secure Socket Layer) encryption. As a result, all data transferred between your browser and our servers is transmitted in encrypted form.

5.2 Access Control

Only authorized staff can access your personal information, and that access is strictly limited to what their responsibilities require. All access is logged and regularly reviewed.

5.3 Data Encryption

Advanced encryption methods are used to store sensitive information such as passwords and payment details. Passwords are never stored in plain text.

5.4 Security Monitoring

Our systems are monitored around the clock. Immediate action is taken if any suspicious activity is detected. We operate on a fair play principle and ensure equal protection for all users.

dkt1 retains your information only for as long as necessary and lawful. Specifically:

• Active account data: Retained for the full duration that the account remains active.
• Closed account data: Retained for a specified period after account closure to meet legal and regulatory requirements.
• Financial transaction records: Retained for the required period in compliance with financial regulations.
• Communication logs: Retained for a reasonable period for customer service purposes.

Once the retention period ends, data is securely deleted or anonymized.

dkt1 gives you control over your personal information. You have the following rights:

7.1 Right to Access Information

You may request details of the personal information we hold about you at any time. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Contact us to change your name, mobile number, or other account details.

7.3 Right to Request Deletion

You may request that your information be deleted. However, complete deletion may not always be possible where legal obligations exist.

7.4 Data Portability

You may request that your data be provided in a structured, commonly usable format.

7.5 Objection to Processing

In some cases you may object to the processing of your information, particularly regarding marketing communications.

The dkt1 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our website.

8.1 Cookies We Use

• Essential cookies: To maintain login sessions and keep security measures active.
• Functionality cookies: To remember your preferences such as language settings.
• Analytical cookies: To understand which parts of the website are used most.

8.2 Cookie Control

You can reject or delete cookies through your browser settings. However, disabling certain essential cookies may affect some website functionality.

dkt1 is strictly not intended for anyone under the age of 21. We do not intentionally collect any personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or legal guardian believes their child is using our platform, please contact [email protected] immediately.

If a data security breach occurs that may affect your personal information, dkt1 will take the following steps:

• Affected users will be notified as soon as the breach is identified.
• Transparent information will be provided about the nature of the breach, the type of information affected, and the steps taken.
• Immediate technical measures will be taken to prevent similar incidents in the future.
• Assistance will be provided to protect affected users where necessary.

Some of our third-party service providers may be located outside Bangladesh. In such cases we ensure that data transfers are conducted under appropriate safeguards and that the relevant providers comply with privacy standards equivalent to this policy.

dkt1 may revise this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A clear notice will be published on the website.
• Registered users will be informed by email.
• The revised policy will include an effective date.

Continued use of the platform after changes are made will be considered acceptance of the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Available directly on the site 24/7
• Email: [email protected]

We take all complaints seriously and are committed to responding as quickly as possible.